Service Terms & Conditions
Effective Date: November 3, 2026
These Service Terms & Conditions explain how our services, scheduling, billing, and cancellations work. By signing up for our services, you agree to the following terms.
1. Services and Scheduling
Carolina Turf provides organic lawn care, pest control, and related property maintenance services based on the services selected during enrollment or otherwise agreed upon in writing.
Our services are performed on a recurring schedule appropriate for each treatment. Service intervals may vary depending on the season, weather conditions, property needs, and treatment requirements. Service intervals are posted on our website https://www.carolinaturf.com/our-services.
Services are performed without requiring you to be home. We may adjust service dates when necessary due to weather, holidays, or other operational circumstances.
2. Individual Recurring Services
Unless otherwise specified, individual recurring services continue automatically at the agreed frequency until canceled by you or discontinued by Carolina Turf.
You may cancel or pause individual recurring services at any time by contacting our office. Please notify us 2 business days before your next scheduled service to avoid additional charges.
Cancellation does not eliminate charges for services already performed.
3. Annual Service Bundles
Our annual Bundles combine multiple services at a discounted rate in exchange for a 12-month commitment.
Your agreement begins in the calendar month you sign up, regardless of the date of enrollment. Your enrollment month counts as Month 1.
Your initial agreement ends on the last day of the 12th calendar month.
For example, if you sign up on November 15, your agreement runs through October 31 of the following year.
The annual cost of your Bundle is divided into 12 monthly payments, with your first month's payment prorated based on your sign-up date.
Because lawn and pest care needs change throughout the year, services are not necessarily performed every month or distributed evenly throughout the year. More treatments may occur during the growing season, while fewer treatments may be necessary during winter.
Your monthly payment remains the same regardless of the number of services performed that month, except for the prorated first payment or any agreed pricing adjustments.
Your Bundle includes the services specified in your enrollment confirmation.
4. Automatic Renewal
Annual Bundles automatically renew for successive 12-month terms unless canceled before the renewal date.
Each renewal term begins on the first day of the calendar month following the end of your previous term.
Carolina Turf will send a written renewal reminder between 15 and 45 days before your scheduled renewal date. The reminder will include your renewal date, instructions for canceling, and any applicable changes to your agreement.
You may prevent renewal by notifying us before your next renewal date.
If you choose not to renew, your existing Bundle will remain active through the end of the current term, provided your account remains in good standing.
If you cancel after a new 12-month term has begun, the early cancellation provisions below apply.
5. Early Cancellation of Annual Bundles
Annual Bundles are discounted based on a 12-month service commitment.
If you cancel before completing your current 12-month term, you will lose the Bundle discount for that term. Services already performed during the term will be recalculated at their regular, undiscounted rates.
We will determine your final account balance by:
- Calculating the regular price of all services performed during the current contract term.
- Subtracting all payments received for that term.
- Determining whether a remaining balance is owed or a refund is due.
If the total regular cost of services performed exceeds the amount you've paid, you'll be responsible for the difference.
If you've paid more than the regular cost of services performed, we'll refund the difference.
Example: If you've paid $600 toward your Bundle but received services that would normally cost $750, your remaining balance would be $150.
This adjustment accounts for the discounted pricing received through the annual commitment. It is not an additional flat cancellation fee.
Regular service rates used for this calculation will be those disclosed or provided to you at the beginning of the applicable contract term.
Any final balance or refund will be calculated after cancellation and communicated to you before processing.
6. Billing and Payments
By enrolling in our services, you authorize Carolina Turf to charge your designated payment method automatically according to your selected service plan and agreed pricing.
Individual recurring services: Your payment method will be charged after each completed service.
Annual Bundles: Your payment method will be charged on the first day of each month.
First-month billing: Your first Bundle payment will be prorated based on your sign-up date, so you'll only pay for the remaining days of that calendar month. We'll process this payment shortly after enrollment. Regular monthly billing begins the following month.
You'll receive an electronic receipt following each payment.
If a payment is declined or cannot be processed, we will contact you to update your payment information and may suspend future services until your account is brought current.
Any outstanding balance remains payable even if services are canceled or suspended.
Refunds: Payments for completed services are nonrefundable. If you cancel an annual Bundle before the end of your 12-month commitment, any refund will be calculated according to our early cancellation policy in Section 5. Refunds are issued only when the total amount paid exceeds the regular, undiscounted cost of services already performed.
7. Payment Authorization
By providing your payment information and accepting these terms, you authorize Carolina Turf and its payment processor to securely store your payment method for authorized future transactions.
This authorization includes:
- Charges for completed individual services.
- Recurring monthly Bundle payments.
- Outstanding balances resulting from completed services or early Bundle cancellation.
- Other charges separately agreed upon in writing.
Charges will be calculated according to your selected services, accepted pricing, and these Terms & Conditions.
Your authorization remains effective while your services are active and for any outstanding amounts lawfully owed after cancellation, subject to applicable law and payment network rules.
You may contact Carolina Turf to update your payment method or request cancellation of future services. Revoking payment authorization does not eliminate amounts already owed.
8. Property Access and Customer Responsibilities
To help us provide effective and timely service, you agree to:
- Provide reasonable access to areas requiring treatment, including unlocking gates when necessary. We will notify you the day before service.
- Secure pets when appropriate during scheduled treatments.
- Inform us of special property conditions, access restrictions, or areas requiring additional care.
- Notify us of recent or planned seeding, landscaping, or other activities that may affect treatments.
- Monitor your lawn between scheduled visits and promptly notify us of any signs of disease, insect infestations, or sudden damage. Because we may only visit your property every several weeks, we cannot continuously monitor lawn conditions or be held responsible for damage caused by problems that develop between visits and are not reported in time for us to address them. This does not limit our responsibility for damage caused by our own treatments or negligence.
- Follow any watering, mowing, treatment, or other care instructions provided by our team.
If our technicians cannot access your property or safely perform a scheduled service, we will reschedule based on route availability. This may delay your treatment by a week or more and extend the time between services beyond our standard treatment intervals.
9. Treatment Results and Expectations
Carolina Turf uses organic and naturally derived products and practices designed to support healthy lawns, improve soil conditions, and manage pest populations while reducing reliance on conventional synthetic pesticides.
Results may vary based on weather, soil conditions, grass type, existing weed or pest pressure, property maintenance, and other environmental factors.
Organic lawn care is an ongoing process. Improvements in soil health, turf density, and weed management often develop over multiple treatments and growing seasons.
While we strive to provide effective service, we cannot guarantee complete elimination of weeds, insects, or other pests, or specific lawn conditions.
Please follow all treatment instructions and applicable precautions provided by our technicians.
10. Service Changes
You may request changes to your services by contacting Carolina Turf.
Changes to individual recurring services may affect pricing or scheduling.
Changes to annual Bundles, including adding or removing services, may require an updated agreement or adjustment to your monthly payment.
Any changes to Bundle pricing or commitments will be communicated to you before taking effect.
11. Service Concerns
We want you to be happy with your service.
If you have concerns about a treatment or notice a problem with your lawn or pest control program, please contact us so we can evaluate the situation.
Depending on the circumstances, we may recommend additional treatments, changes to your service schedule, or adjustments to your lawn care practices.
Any complimentary re-treatments, credits, or refunds outside the cancellation provisions of this agreement will be determined based on the circumstances and any applicable written service guarantee.
12. Cancellation Requests
To cancel an individual recurring service, request early termination of an annual Bundle, or prevent an upcoming Bundle renewal, please contact:
Carolina Turf
Phone: 888-215-0073
Email:
support@carolinaturf.com
Website:
www.carolinaturf.com
Please include your name and service address when requesting cancellation.
We'll confirm your cancellation and communicate any applicable final balance or refund.
13. Changes to These Terms
Carolina Turf may update these Terms & Conditions from time to time.
Changes affecting existing service commitments, pricing, renewal terms, or cancellation rights will be communicated as required by applicable law and will not be applied retroactively without any required customer consent.
14. Agreement and Acceptance
By submitting the service enrollment form and accepting these Terms & Conditions, you acknowledge that:
- You have reviewed the services and pricing associated with your selected plan.
- You understand that services and payments recur according to your selected plan.
- If you select an annual Bundle, you agree to a 12-calendar-month commitment, beginning in the month of enrollment.
- You understand that annual Bundles automatically renew for additional 12-month terms unless canceled before renewal.
- You understand how early Bundle cancellation balances are calculated.
- You authorize Carolina Turf to charge your designated payment method according to the agreed billing terms.
- You understand how to request cancellation.
Thank you for trusting Carolina Turf with your lawn and pest care needs. We look forward to serving you naturally!